Information, Reservations and Cancellations: (517) 394-2282 (CATA)
What is Spec-Tran?
CATA provides ADA Complementary Paratransit
Service for people who are unable to use the fixed route system
called Spec-Tran. Spec-Tran is advance-reservation curb-to-curb
service. Spec-Tran customers must be certified as eligible to use
the service in accordance with the Americans with Disabilities Act
(ADA). Spec-Tran uses small lift-equipped buses and vans.
Spec-Tran is Curb to Curb Service.
Spec-Tran will pick you up and let you off
at the curb anywhere in our service area. Drivers may assist you
on and off the vehicle, but they cannot escort you to your door
or leave the vehicle to look for you. If you need assistance to
and from the vehicle, you may be certified to have a personal assistant
ride with you. Customers must provide their own personal assistants.
Personal assistants may ride with certified customers for free.
Customers may also take one paying guest along. It is important
to let the Spec-Tran office know if personal assistants, guests
or children will be accompanying you so that we can allow sufficient
seating space in the vehicle.
Eligibility.
To receive information about eligibility
or to request an application, please call the Capital Area Center
for Independent Living at (517) 241-0393.
Visitors who have already been certified
for ADA Complementary Paratransit Service may use Spec-Tran for
21 days without submitting an application for Spec-Tran eligibility.
Visitors may call (517) 394-2282 (CATA) for additional information.
Spec-Tran Service Hours.
Rides may be scheduled by calling (517) 394-2282 (CATA)
between 8:00 a.m. and 5:00 p.m. seven days a week to schedule rides
up to 14 days in advance. We are not able to schedule rides before
or after our office hours or on the same day the ride is needed.
CATA Spec-Tran Service is provided when fixed-route service is operating. The hours of service are approximately:
Monday through Friday 5:30 a.m. to 11:00
p.m.
Saturday 7:30 a.m. to 10:45 p.m.
Sunday 8:15 a.m. to 7:00 p.m.
Service Area.
Spec-Tran service is available within 3/4
of a mile on either side of any of CATA’s fixed routes.
Reserving a Ride.
When calling our office, please be ready
to write down the following important information:
- The date and time you called our office,
- The name of the person you spoke to,
- And the information that you were told
about your pick up times.
If you do not hear our Customer Service Representative
tell you his or her name, please ask him or her to repeat it.
Please have the following information
ready when your call is answered:
- The days of the week and dates that your
rides are needed,
- The address and name of the location
where you want to go,
- The telephone number of your destination,
- The time you need to arrive at your destination,
- The time you want to be picked up for
your return trip,
- Your name,
- The address of your pick up and drop off
locations,
- The date and times you need rides,
- If you use a mobility aid and what type,
and
- If you want the driver to honk the horn.
Cancellations.
To cancel a ride, call (517) 394-2282 (CATA). If you need to cancel a ride,
please let us know as early as possible so that we can adjust
the driver’s schedule. Cancellations made less than 90 minutes
before the pick up time are considered no-shows. No-shows cause
inconvenience to other customers. Please let us know if you wish
to cancel a one-way or a round-trip ride. Please also be specific
with the times of the rides. The cancellation line is connected
to a tape recorder and is available 24 hours a day, 365 days a
year.
Read additional information on Spec-Tran.
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